Shipping policy
Order Processing
-All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
-You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Custom & Made-to-Order Items Policy
-Some Stella Ripple pieces are made-to-order or custom-designed based on your selected pearls or specifications.
-Before production begins, customers must confirm the design details and production timeline directly with Stella Ripple.
-Please note:
* Custom and made-to-order items require approximately 7–14 business days for production, depending on design complexity and material availability.
* Production time does not include shipping time.
* During peak seasons or high-demand periods, production may take slightly longer.
* Once production has commenced, custom orders cannot be cancelled or modified.
-We will notify you once your order has been completed and dispatched.
-If you have any time-sensitive requests, please contact us prior to placing your order.
Shipping Time
-As we ship from our international fulfillment center in China, estimated delivery times are:
* United States: 7–14 business days
* Australia: 7–12 business days
* Canada: 10–15 business days
* Other International Locations: 10–20 business days
-Delivery times are estimates only and may vary due to customs clearance, carrier delays, or peak seasons.
Customs, Duties & Taxes
-International orders may be subject to import duties, taxes, or customs fees upon arrival in the destination country.
-These charges are the responsibility of the customer.
-We are not responsible for delays caused by customs processing.
Incorrect Shipping Information
-Customers are responsible for providing accurate shipping details at checkout.
-We are not responsible for orders delivered to incorrectly provided addresses.
Shipping Delays & Liability
-We are not liable for delays caused by:
* Customs clearance
* Courier service disruptions
* Incorrect address information
* Events beyond our reasonable control