Shipping policy

Order Processing

-All orders are processed within 13 business days (MondayFriday, excluding public holidays).

-You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Custom & Made-to-Order Items Policy

-Some Stella Ripple pieces are made-to-order or custom-designed based on your selected pearls or specifications.

-Before production begins, customers must confirm the design details and production timeline directly with Stella Ripple.

-Please note:

* Custom and made-to-order items require approximately 7–14 business days for production, depending on design complexity and material availability.

* Production time does not include shipping time.

* During peak seasons or high-demand periods, production may take slightly longer.

* Once production has commenced, custom orders cannot be cancelled or modified.

-We will notify you once your order has been completed and dispatched.

-If you have any time-sensitive requests, please contact us prior to placing your order.

Shipping Time

-As we ship from our international fulfillment center in China, estimated delivery times are:

* United States: 714 business days

* Australia: 712 business days

* Canada: 1015 business days

* Other International Locations: 1020 business days

-Delivery times are estimates only and may vary due to customs clearance, carrier delays, or peak seasons.

Customs, Duties & Taxes

-International orders may be subject to import duties, taxes, or customs fees upon arrival in the destination country.

-These charges are the responsibility of the customer.

-We are not responsible for delays caused by customs processing.

Incorrect Shipping Information

-Customers are responsible for providing accurate shipping details at checkout.

-We are not responsible for orders delivered to incorrectly provided addresses.

Shipping Delays & Liability

-We are not liable for delays caused by:

* Customs clearance

* Courier service disruptions

* Incorrect address information

* Events beyond our reasonable control